Can I cancel my order?
All orders are binding contracts and are legal Cancel requests can be placed at anytime of the order production process. But your refund depends on which point of the process you are at.
Orders canceled within 24 hours that have not been processed will receive a full refund
All orders canceled after the 24hour window or once they have been processed and work has not been started, will be refunded, minus a $5 or a 3% fee whichever is greater.
All orders canceled after the 24hour window or once they have been processed and work has been started, will be refunded, minus a $25 or a 15% fee whichever is greater.

What is your return policy?
Due to the fact that each order is custom, we do not accept returns. In the event that there is a manufacturing defect, we must be notified within 48 hours of the delivery. Defects will be dealt with at our discretion as a reprint, store credit, or refund. Defects are not the same things as shipping damages, and orders will not be refunded due to damages caused by shipping. A reprint or store credit will be issued for all damages

My cutout was delivered cracked or damaged, what do i do?
If cutout is lost or broken, you MUST contact us within 24 hours of the confirmed delivery time. Keep all damaged product and packaging, UPS will pick up the damaged product. Photo proof of damages may be required to expedite the claim process. Without the original item and packaging, we cannot file a claim, and refunds and reissues will not be granted. All losses or damages outside the 24 hour window are not our responsibility. In the event that the damaged item is not returned by the customer, the customer will be charged for the reissue or will not receive the refund.

I am unsatisfied with my cutout, I want my money back!
We will tell you if your photo will be a problem when we get it. If we suspect any problems with its quality, we will not print it. If you insist that it be used, we will need either written permission or a verbal ok to start the cutout. Remember, a verbal approval is a binding contact. We are not responsible for the quality of your photos. If it’s blurry or doesn’t look that great at 4"x6" or on a computer screen, our magic wands cannot make it look better at 6' tall. Some photos just cannot be repaired.

I didn't get my cutout on time. What do i do?
Shipping time requested and purchased is not guaranteed by Life Size Custom Cutouts. Delays due to UPS, R&L Carriers, or any other shippers are not our responsibility. Delays also caused by weather phenomenon or other acts of a God do not make us liable. No refunds will be issued due to shipping delays. Please keep this in mind when making time sensitive orders. Oversize items will be shipped via common carrier, and delivery will be 2 to 7 days and at least $125.