Stock Cutouts Customer Service

For any questions on cardboard cutouts, shipping or order progress, contact us Monday through Friday from 9:00am to 5:00pm EST
at 1-888-463-9833 or email us at info@stockcutouts.com

FAQs

When will my Stock Cutout Ship?

That depends on the production time you choose. Since each stock cutout is produced on demand, the current standard production ranges from 5 business days.

You can choose an expedited production to ensure that your cutout leaves our facility faster, but please remember we can't combine standard shipping with expedited production times.

What Options are there for Shipping?

  • Ground - The standard option, not guaranteed for arrival if picked
  • 3-Day Select - Guaranteed to arrive 3 business days after shipment
  • 2nd Day Air - Guaranteed to arrive 2 business days after shipment
  • Next Day Air - Guaranteed to arrive on the next business day

I didn't get my cutout on time. What do i do?

Shipping time requested and purchased is not guaranteed by Life Size Custom Cutouts. Delays due to UPS, UPS Freight, or any other carriers are not our responsibility. Delays also caused by weather phenomenon or other acts of a God do not make us liable. No refunds will be issued due to shipping delays. Please keep this in mind when making time sensitive orders. Oversize items will be shipped via common carrier, and delivery will be 2 to 7 days and at least $125.

Why don't you have a cutout of...?

Any celebrity cutouts we have are produced with explicit licsensing from that celebrity. We cannot produce cutouts without permission.

What's your return policy?

Due to the fact that each order is made to order, we do not accept returns. In the event that there is a manufacturing defect, we must be notified within 48 hours of the delivery.

Defects will be dealt with at our discretion as a reprint, store credit, or refund . Defects are not the same things as shipping damages, and orders will not be refunded due to damages caused by shipping. A reprint or store credit will be issued for all damages.

If you have a defective product, please send a photo of the damage to info@stockcutouts.com

Can you use my shipping account with...

Sure, but if it is not through UPS or UPS Freight, there may be a pick up charge.

How long do these things last?

The printed image has an average UV resistance of 3 years, but direct sunlight will damage the image over extended exposure. Under room temperature (60 to 80 degrees Fahrenheit) and normal humidity, the cutout will last indefinitely. Under harsh conditions, high humidity and or heat, the image may bubble, or the board may come apart. Cardboard, Foam board and Gator foam Cutouts are NOT all weather, and we assume no responsibility for your use of the cutout. Corrugated Plastic & Foamed cutouts are weatherproof, but we are not responsible for your mounting methods.